Customer Care Manager

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Come be a part of Castle Home Health, a leading name in home care that values serving with passion and care. The Customer Care Manager is responsible for scheduling of field staff, managing all touch-points (field staff and facilities), client care standards, and ensuring that the agency meets or exceeds staffing goals. Castle Home Health is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This full-time position allows individuals to be part of a company that serves others and improves the lives of others.

Get the benefits YOU deserve!

Weekly pay with direct deposit

PTO

On-call pay

Position Details:

Location: Jacksonville, FL

Position Type: Full Time - Salary

Req ID: 0003

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What We Offer:

At Castle Home Health we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including:

Mobile shift access
Weekly pay w/ direct deposit
Flexible schedule
Mobile time tracking and care notes, employees can easily clock in and out for work right from a mobile device. Online or offline

We offer flexible work schedules
Weekend and evening opportunities.

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We strongly live our value of a work-life balance

Requirements

Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
Flexibility and good time management skills a must.
Minimum of 2 years’ experience in Customer Service and/or scheduling or logistics within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
Excellent organization, planning, and project management skills.
Valid driver’s license; valid state required proof of auto insurance.
Ability to prioritize and handle multiple tasks.
Takes initiative and a great team player.
Valid driver's license and auto insurance.
Reliable transportation.

Responsibilities

Provide thoughtful care to clients based on personalized Plan of Care
Monitor and track changes in the client conditions and needs, and keeps the Director of Nursing and any other appropriate personnel informed
Proactively updates clients’ family on plan of care, health changes, and concerns

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

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Castle Home Health

Castle Home Health